About Tandem
Tandem is the leading global language learning community with millions of members in over 180 countries. Our international core team, based in Berlin, is driven by a passion for languages, technology, and culture. Our mission is to create a product that not only teaches new skills but also fosters meaningful cross-cultural conversations.
Location: remote, comfortable to work between 12:00 and 16:30 (UTC +3). The working hours could be adjusted.
Your role will be to:
As a Community Moderator, you will be responsible for cultivating a safe and vibrant space for meaningful language exchange. Your primary focus will be to ensure that interactions remain respectful, engaging, and in line with our Community Guidelines. A strong command of English and exceptional intercultural communication skills are essential for this role. Prior experience in customer support or content moderation is highly valued, and proficiency in multiple languages is a definite advantage, helping us cater to our diverse global community more effectively.
Key Responsibilities:
Review member reports in line with Tandem's Community Guidelines;
Review new member applications;
Respond promptly to members' questions and inquiries;
Collaborate with the broader community team to swiftly resolve reported issues.
This role is pivotal to the smooth operation and growth of Tandem. You will report to the Community Manager and work closely with other community moderators.
The benefits
Join a friendly, experienced international team
Flexible scheduling
Opportunities for growth
Expand your linguistic horizons with Tandem Pro—learn to say “Hi” in 20 additional languages!
If you’re passionate about community engagement and excited to contribute to a dynamic, global platform, we’d love to hear from you!
About us
Tandem is the leading global language learning app, where 30 million members in over 200 countries practice languages together. The concept of learning from each other is not only an integral part of the Tandem community but is also at the heart of our everyday lives at Tandem. This shared connection through learning helps us to grow and enhances the language journeys of our members.
We are based in Berlin and are backed by top European investors. We are highly international and driven by a shared passion for languages, technology, and culture. Together, we are on a mission to build a product that not only teaches a new skill but also encourages meaningful cross-cultural conversations.
